1. The agreement
These Terms of Service (the “Terms”) are an agreement between ReDigital Online Optimization Inc, a corporation incorporated under the laws of Ontario, Canada (“we”, “us”), and the business or organization that uses Lume (“you”, the “Customer”). Lume is our service for analyzing website traffic from humans, bots and AI agents, including the dashboard at app.lumetraffic.com, our ingest and identification APIs, and the SDKs and integrations we publish (together, the “Service”). We are registered for GST/HST in Canada.
By creating an account, or by sending data to the Service, you accept these Terms, our Acceptable Use Policy and our Data Processing Addendum, which forms part of these Terms. If you accept on behalf of an organization, you confirm that you have authority to bind it.
2. Business use and eligibility
The Service is for business and professional use only, not for personal, family or household use. You must be at least 18 years old, and legally able to enter into a contract, to create an account.
3. Your account
You are responsible for activity under your account, for keeping sign-in credentials and ingest or API tokens confidential, and for the people you give access to. Tell us promptly at hello@lumetraffic.com if you believe an account or token has been compromised. You can rotate tokens in the dashboard at any time.
4. Plans, limits and usage
Plans, prices, included event allowances and overage rates are set out on our pricing page, which forms part of these Terms. An “event” is one request the Service ingests. Usage is measured per calendar month in UTC.
- Free plan. The free plan includes 250,000 events per month. When you reach that allowance, tracking stops until the next month begins or you upgrade. The free plan is never charged and has no overage.
- Paid plans. By default, tracking pauses when you reach your plan’s included allowance. Your spend cap starts at $0, so there is no overage unless you turn it on.
- Opt-in overage. If you turn on overage in Settings → Billing and set a spend cap, events above your allowance are billed per whole million events at your plan’s overage rate, never above your spend cap. Tracking pauses at or before the cap.
- Pauses. Pauses and resumptions are applied by our usage processing and take effect after a short delay, as described on the pricing page. Traffic sent while tracking is paused is not recorded and cannot be recovered later. Data already recorded is kept.
5. Fees, billing and taxes
- Prices are in US dollars. Applicable sales taxes, including GST/HST, are calculated at checkout and added to your invoice.
- Paid plans bill a fixed base fee in advance, monthly or annually. Annual base fees are prepaid for the year.
- Overage, if you have turned it on, is billed monthly in arrears as its own line item (a separate monthly invoice on annual plans).
- Upgrades take effect immediately and are prorated for the rest of the current billing period.
- Downgrades, and switches from annual to monthly billing, take effect at the end of the current billing period.
- You change plans in Settings → Billing in the dashboard. Payment details and invoices are managed in the billing portal.
- Payments are processed by Stripe. You authorize us, through Stripe, to charge your payment method for all fees due.
- If a payment fails, we may suspend paid features until it is resolved.
We may change prices or plans with at least 30 days’ notice. A price change applies from your next billing period after the notice.
6. Cancellation and refunds
You can cancel a paid plan at any time in Settings → Billing. Cancellation takes effect at the end of your current billing period, and the Service stays available on your plan until then. Fees are non-refundable, including for partial periods, unused allowance and annual prepayments, except where the law requires otherwise.
If you ask us to delete your organization, any paid subscription is canceled immediately, without a refund for the rest of the period. Deletion is described in our Privacy Policy.
7. Enterprise
Enterprise plans are sold by written agreement only (contact sales). If an Enterprise agreement conflicts with these Terms, the Enterprise agreement wins.
8. Your data
“Customer Data” means the traffic data you or your systems send to the Service, and the reports derived from it. You own Customer Data. You grant us a licence to host, process and analyze it only to provide, secure and support the Service, and to produce aggregated statistics that do not identify you, your sites or any individual.
For personal data in Customer Data, you are the controller and we are your processor (or service provider), as set out in the Data Processing Addendum. You are responsible for having a lawful basis to collect that data, and for giving your own visitors any notice, and obtaining any consent, that the law requires. How we handle data is described in our Privacy Policy.
9. Suspension and termination
We may suspend or limit the Service, with notice where practical, if you breach these Terms or the Acceptable Use Policy, if your use threatens the security or stability of the Service or other customers, if fees are overdue, or if the law requires it. We may terminate your account for a material breach that you do not cure within 15 days of our notice, or immediately for a serious or repeated breach of the Acceptable Use Policy. You may stop using the Service at any time.
10. Intellectual property
We own the Service, including its software, agent catalog, classifications and documentation. Subject to
these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service for your
internal business purposes during your subscription. SDKs and integrations that we publish under an
open-source licence (for example, the lumetraffic package) are governed by that licence.
Feedback. If you send us suggestions, we may use them without obligation to you. Publicity. We will not use your name or logo to promote the Service without your consent.
11. APIs, SDKs and beta features
You may use our APIs and SDKs only as documented, within the rate limits we apply, and with your own tokens. Features we label as beta or preview are provided for evaluation, may change or be withdrawn, and are excluded from any service commitment.
12. Disclaimer
The Service is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Classifications and verification results are evidence-based but probabilistic: we do not warrant that every request is classified correctly, and a “verified” result confirms an agent’s identity, not that it is safe.
13. Limitation of liability
To the extent the law allows: neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data; and each party’s total liability arising out of or relating to these Terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim. These limits do not apply to your payment obligations, to either party’s indemnity obligations, or to liability that cannot be limited by law.
14. Indemnity
You will defend and indemnify us against third-party claims arising from Customer Data, from your collection of it without the notice or consent the law requires, or from your breach of the Acceptable Use Policy. We will defend and indemnify you against third-party claims that the Service, as we provide it, infringes their intellectual property rights.
15. Changes to these Terms
We may update these Terms. We will give at least 30 days’ notice of a material change by email or in the dashboard, and the “last updated” date above will change. If you keep using the Service after a change takes effect, the updated Terms apply. If you do not agree, you may cancel before it takes effect.
16. Governing law and disputes
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Each party submits to the exclusive jurisdiction of the courts located in the Province of Ontario.
17. General
You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. If a provision is unenforceable, the rest remains in effect. These Terms, with the documents they reference, are the entire agreement between us about the Service.
18. Notices and contact
Send notices and questions about these Terms to hello@lumetraffic.com. We send notices to the email address on your account.